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[Hiring] Crisis Hotline Operator @ThoughtFull™ World

Role Description

Provide psychological first aid and crisis counselling to crisis callers from our corporate clients in English, Malay, Mandarin, and Cantonese.
Oversee operations and management of the wellbeing-hotline services (attend, de-escalate/escalate and intervene).
Provide accurate and up-to-date information to callers/individuals accordingly.
Refer callers/individuals to appropriate resources when needed.
Collect accurate data about calls and callers with proper record keeping.
Supported by the in-house clinical team in administrative processes and psychological case management.
Being on standby on a fixed shift. [Phone to have stable internet connection to receive calls from the CloudTalk app]
Flexible working locations, you can be based anywhere.

Qualifications

Preferably have a degree qualification in mental health related fields, such as counselling, clinical psychology, or equivalent.
Preferably a licensed or registered mental health professional with experience in crisis management hotlines.
Fluent in English, Malay, Mandarin, and Cantonese.
Must be punctual, reliable and able to work varying shifts.
Have sufficient digital and computer literacy and a meticulous record keeper.
Open-minded and multiculturally competent; accepting of differences in cultures, religions, and sexuality.
Open to learning; committed and motivated to learn and improve.
Fresh graduates are encouraged to apply.

Benefits