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Manager Account Management

Why should you consider joining our client?You want to work at a company that is building impactful, relevant technology. Our client’s network management software helps IT teams by automating time-consuming tasks, streamlining operations, and mitigating risk. It's more important than ever to be able to remotely monitor and manage network infrastructure, and with our client, IT professionals have that essential visibility and control.You want to work with a leadership team who are transparent and trustworthy. The senior leaders have a clear vision. They are experienced, knowledgeable, approachable, and consistently working hard to drive success, both for the company and the team behind it.You want to work with a product customers love. Customers consistently praise what has been built. They are smart, aspirational, and highly technical—so attention to detail matters.You want regular opportunities for learning and growth. With ongoing feedback from leadership, employees are encouraged to perform at their best. The onboarding process is thorough and informative, and there are structured programs to support career progression.You want the flexibility to manage your work, your way. This is a fully distributed team that supports remote work, trusting employees to perform where they feel most effective. What’s this role about?As the Manager, Account Management, you will lead, coach, and develop a team of Account Managers responsible for driving customer retention and expansion revenue across the MSP customer base. Reporting to the Director of Account Management within the Success organization, you will be accountable for your team’s performance against renewal, upgrade, and cross-sell targets, while ensuring a high-quality customer experience.You will play a critical role in scaling the account management function by establishing consistent operating rhythms, driving forecast accuracy, and reinforcing a disciplined, high-velocity account management process. This role is ideal for a people leader with a strong commercial background who thrives in a metrics-driven environment and enjoys developing talent. What will you be doing?As a people manager, you will be responsible for the success, development, and execution of the Account Management team.You will:<ul><li>Lead, coach, and develop a team of Account Managers to achieve and exceed retention and expansion revenue targets</li><li>Own team-level quota attainment, pipeline health, and forecast accuracy</li><li>Establish and maintain strong operating rhythms, including weekly forecast calls, deal reviews, and performance check-ins</li><li>Coach Account Managers on identifying, qualifying, and progressing upgrade and cross-sell opportunities</li><li>Serve as the primary escalation point for complex commercial negotiations and high-risk customer situations</li><li>Partner closely with Success leadership to ensure alignment between customer health, retention strategy, and commercial execution</li><li>Collaborate with Marketing, Product, Finance, and Sales to design and execute programs that drive customer growth and adoption</li><li>Recruit, hire, onboard, and train new Account Managers, ensuring consistent enablement and ramp to productivity</li><li>Monitor team activity and performance metrics, identifying trends, gaps, and opportunities for improvement</li><li>Communicate insights, risks, and results to senior leadership with clarity and accountability</li><li>Foster a culture of accountability, continuous improvement, and customer-centricity within the team</li></ul> What are we looking for?<ul><li>Several years of experience in post-sales account management, customer success, or sales, with prior people-management experience</li><li>Proven track record of leading revenue-generating teams to consistent target attainment</li><li>Experience selling into or managing customers within Managed Service Providers (MSPs)</li><li>Strong leadership, coaching, and talent development capabilities</li><li>Excellent pipeline management and forecasting discipline</li><li>Confidence and creativity in managing complex commercial negotiations</li><li>Strong communication, influence, and stakeholder management skills</li><li>Experience operating within a scalable, high-velocity sales or account management process</li><li>Results-driven mindset with the ability to balance short-term execution and long-term team development</li></ul>We’re actively hiring for this role and looking to bring someone great onto the team as soon as possible. About our clientOur client delivers cloud-based network management software that gives IT teams instant visibility and control over their infrastructure — whether on-site, remote, or distributed across global networks. The platform automates network discovery, mapping, monitoring, configuration backups, traffic analysis, and alerting, enabling IT professionals and MSPs to manage complex, multi-site environments with ease.Our client is focused on building a diverse and inclusive workforce. If you're excited about this role but don’t meet 100% of the qualifications listed, you are encouraged to apply. Accommodations are available throughout the interview process as needed.Our client is an Equal Opportunity Employer and considers applicants without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other protected status. Hiring ProcessThe hiring process is designed to be personal, transparent, and human-led. Talent Acquisition Partners review resumes, connect with aligned candidates, and maintain communication throughout the process. Successful candidates will meet with a hiring manager and additional team members via Zoom.Candidates are also asked to complete a short Predictive Index (PI) assessment before meeting the hiring manager. This helps align strengths and work preferences with the role.AI tools may be used for administrative support (such as sourcing, communication drafting, and interview summaries), but not for interviewing, screening, or decision-making. All hiring decisions are made by humans with full context. Compensation DetailsThe compensation philosophy is to remain market competitive, reward performance, and maintain internal equity and transparency. Salary ranges are based on market data and reviewed regularly.The hiring range for this position is:OTE (Base + Target Incentive): $109,000 — $141,500 CADCompensation is determined based on skills, experience, and qualifications.In addition to salary, full-time employees receive stock options and access to benefits including:<ul><li>Health and dental coverage</li><li>Wellness spending account</li><li>Retirement savings matching program</li><li>Flexible paid time off</li><li>Paid parental leave</li><li>Remote work support</li></ul>

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