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Dispatcher/Customer Service

*Overview**

Optimiz Tax Services is a trusted name in Surrey, dedicated to helping individuals and businesses navigate their tax obligations with confidence. We combine professional expertise with personalized service to deliver peace of mind to our clients. As we continue to grow, we are looking for a organized and customer-focused Dispatcher/Customer Service Agent to join our team in a hybrid capacity.

We are seeking a dual-role professional who thrives on coordination and client care. You will be responsible for scheduling appointments, dispatching tax professionals to client locations, and serving as the first point of contact for customer inquiries. This role is perfect for someone who enjoys multitasking, solving problems, and ensuring operations run smoothly.

*Duties
Coordinate and dispatch tax professionals to client appointments across Surrey and surrounding areas.
Answer incoming calls and emails from clients regarding appointments, services, and document requirements.
Schedule and confirm appointments, optimizing routes and minimizing travel time.
Communicate with field staff throughout the day to provide updates and address any issues.
Triage client inquiries, providing information or escalating complex questions to senior team members.
Maintain accurate records of dispatch activities, client interactions, and appointment logs.
Support administrative tasks such as data entry and document preparation.
Collaborate with the operations team to improve scheduling efficiency and customer satisfaction.
*Qualifications
Previous experience in dispatching, customer service, or scheduling is an asset.
Strong organizational and multitasking skills with the ability to prioritize effectively.
Excellent verbal and written communication skills.
Calm, professional demeanor when handling client concerns or last-minute changes.
Basic computer proficiency, including familiarity with scheduling software and Microsoft Office.
Problem-solving mindset and attention to detail.
Ability to work independently in a remote setting and collaboratively in the office.
Reliable high-speed internet connection for remote work days.
*Why Join Optimiz Tax Services?
Hybrid Flexibility: Enjoy a balanced mix of in-office collaboration and remote work.
Client Impact: Play a key role in ensuring clients receive timely, professional service.
Supportive Team: Join a team that values clear communication and mutual support.
Growth Opportunity: Gain experience across dispatch, customer service, and tax operations.
Competitive Compensation: Attractive hourly wage plus benefits eligibility.
*How to Apply

Ready to keep Optimiz Tax Services running smoothly? Click "Apply" to submit your resume and a brief note telling us why you are a great fit for this hybrid role.

Pay: $25.00 per hour

Expected hours: No more than 20.0 per week