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Senior Operations Manager
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - VIRTUAL - US Colorado
Division: Solutions
Job Posting Title: Senior Operations Manager
Time Type: Full Time
Location: Cincinnati, OH Metro / Salt Lake City, UT Metro / Dallas, TX Metro/Chicago, Il Metro
Travel: Frequent travel across the distribution network (50–75%)
Position Summary:
• Customer Scope & Change Management: Lead execution of customer-driven changes including expansions, new processes, and network adjustments
• Process Launch: Deployment of systems, SOPs, and standardized workflows (GXD, Blue Yonder, etc.)
• Site Launch: End-to-end facility startup including readiness, staffing, go-live execution, and stabilization
Scope of Responsibility
The Senior Manager, Launch Operations will work across traditional project management and operations duties to enable rapid, sustainable site-launches within North American Contract Logistics. This leader is responsible for leading the end-to-end startup, stabilization, and performance ramp of new and expanding facilities across the Contract Logistics network. This role drives operational readiness, launch standardization, and operational excellence (launch site) while partnering cross-functionally with internal teams, customers, and site leadership.
This leader will own launch playbook-delivery, execution timelines, and post-launch performance to ensure sites meet safety, service, inventory & quality, and financial targets from day one. While simultaneously supporting the build-out of high-velocity launch solutions across Contract Logistics.
This role extends beyond site startup to include process deployment and customer-driven change management across the network.
Key Responsibilities
Launch Execution & Site Startup
• Lead full site-launch lifecycle, from pre-launch planning through go-live and stabilization
• Develop and execute launch plans including site infrastructure, staffing, training, layout readiness, and SOP deployment
• Coordinate cross-functional teams to ensure launch readiness
• Serve as the primary point of contact for launch activities and escalations
Operational Readiness & Standardization
• Ensure SOPs are implemented and validated prior to go-live
• Drive consistency across sites through standardized processes and reporting
• Partner with Shared Services teams to implement best practices
• Validate system readiness across platforms (GXD, Blue Yonder, CargoWrite, etc.)
Performance & Stabilization
• Own site ramp performance post-launch ensuring KPI achievement
• Monitor throughput, safety, inventory & quality, service SLAs, and financial performance
• Conduct regular site-performance reviews and drive corrective actions, working hands-on wherever necessary
Leadership & Stakeholder Management
• Partner effectively with local and central stakeholders
• Interface directly with customers, serving as one of the primary points of contact during launch activities, in conjunction with internal stakeholders
• Drive tactical execution while also providing executive-level updates throughout launch activities, inclusive of project and task status, operational performance, and proactive risk identification
Risk Management & Problem Solving
• Proactively identify risks and develop mitigation strategies
• Ensure compliance with safety and operational standards
Qualifications
Required
• 7–10+ years in operations, supply chain, or related field
• Experience leading multi-site or large-scale operations
• Proven experience launching new facilities
• Strong knowledge of operational systems and tools
• Experience managing KPIs and financial performance
Preferred
• Experience with large enterprise customers
• Background in multi-site operations
• Lean / Six Sigma certification
Key Competencies
• Execution Excellence
• Structured Problem Solving
• Leadership & Influence
• Standardization Mindset
• Customer Focus
Work Environment & Travel
• 50–75% travel depending on launch schedule
• Ability to support multiple site launches
• Flexible schedule during critical periods
Success Metrics
• Launch milestone-achievement, on time and within budget
• Achievement of performance, safety, inventory & quality, and service targets
• Development and implementation of standardized launch playbook
• Continuous improvement activities and results, focused on launch-related defects and disruptions
For this position, the expected base pay range is $102,560.00 – $128,200.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.DSV – Global transport and logisticsWorking at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.Start here. Go anywhereVisit dsv.com and follow us on LinkedIn and Facebook.
