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[Hiring] Inbound Customer Service Agent @GE Appliances, a Haier company
Role Description
As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales. Responsibilities include:
- Identifying opportunities to upsell products and services.
- Providing product information, registration support, and service inquiries.
- Resolving owner issues through troubleshooting, sales, service, and referrals.
- Utilizing multiple Windows-based programs and internal applications.
- Creating, updating, and retrieving owner records.
- Providing feedback to Quality and Training.
- Adhering to safety policies and procedures.
- Supporting other parts of the business as directed.
Qualifications
- One-year relevant working experience in a customer service or sales environment.
- Strong initiative and ability to resolve owner issues.
- Ability to research, analyze data, and make sound decisions.
- Excellent verbal, written, and interpersonal skills.
- Familiarity with web-based systems for troubleshooting and resolution.
- Computer skills including MS Office Suite.
Requirements
- Dedicated work area that is quiet and spacious for ASI-provided equipment.
- Local internet provider and an ethernet connection (no Satellite, Pre-paid, or DSL).
-
Internet Speed Requirements:
- Ping 50 Mbps or lower.
- Download 50 Mbps or higher.
- Upload 15 Mbps or higher.
Benefits
- Paid on-the-job training and mentoring.
- Work-from-home opportunity (equipment provided).
- No weekend shifts.
- Paid time off.
- Medical, dental, vision, and prescription benefits eligibility on day one of employment.
- 401(k) program with company match.
- Short-term and long-term disability.
- Life insurance.
- Appliance discount program.
- Tuition reimbursement.
- Gym membership reimbursement.
- Career growth opportunities.
