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Sr Associate Engineer/ Engineer, IT Network
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
- As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
- The Network Domain refers to the area within Information Technology that focuses on the design, implementation, management, and maintenance of an organization's networking infrastructure. This domain encompasses various activities, tools, and technologies required to ensure the efficient and secure transmission of data between devices, systems, and locations. The scope includes WAN, LAN, Firewalls, Akamai, LTM's and GTM's.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Provides 24x7 operations support of networking components through monitoring and problem resolution for all global network services (coax/fiber/wireless) connectivity, voice, data, SD-WAN, and security services.
- Coordinate with cross-functional teams, including network engineers, data center operations, and vendors, to resolve complex issues, support maintenance activities, and execute emergency response protocols
- Perform basic troubleshooting of routers, switches, and firewalls.
- Troubleshoots, maintains integrity and configures network components along with implementing enhancements to improve reliability and performance
- Provides support for the escalation and communication of status to management and other internal customers
- Monitor network performance and alarms using NMS tools and dashboards
- Respond to alerts and events; perform initial triage and escalate issues per SOPs
- Log and track all incidents, events, and service requests in the ITSM platform (preferably ServiceNow)
- Collaborate with Tier 2/3 teams, field technicians, and vendors to restore services
- Conducts problem identification, diagnosis and resolution of problems.
- Manage carrier planned maintenance by creating advisory changes and submitting to change management.
- Serve as first-tier support for Global Network Delivery team.
- This position will require schedule flexibility, including weekends, late nights, and holidays
Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- 1+ years of experience designing, developing, and implementing large-scale solutions in production environments
Preferred Qualifications- Education & Prior Job Experience
- Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
- Airline Industry experience
Skills, Licenses & Certifications
- Proficiency with the following technologies:
- Programming Languages: Java, Python, C#, Javascript/Typescript
- Frameworks: Spring/SpringBoot, FastAPI
- Front End Technologies: Angular/React
- Deployment Technologies: Kubernetes, Docker
- Source Control: GitHub, Azure DevOps
- CICD: GitHub Actions, Azure DevOps
- Data management: PostgreSQL, MongoDB, Redis
- Integration/APIs Technologies: Kafka, REST, GraphQL
- Cloud Providers such as Azure and AWS
- Industry Certifications such as CCNP/CCIE is desired
- Demonstrated expertise with protocol analyzers, and test equipment is desired.
- Experience working with network tools such as CA Spectrum and Wireshark
- Expert knowledge on Cisco routers, Cisco L2/L3 switches, load balancing, QOS, VPN, NAT, VoIP, IPSec, Multicast, DNS services, MPLS networks, network protocols (Ethernet, TCP/IP, SNMP, VLAN Trunking), and routing protocols (BGP, OSPF).
- Strong knowledge of Spanning-tree protocols (PVST,MSTP,RSTP)
- Experience working with Velocloud/Viptela SDWAN/Aruba/Meraki/Nexus/Palo Alto Firewalls/Zscaler equipment is an advantage
- Basic understanding of public cloud and Azure cloud networking
- Experience working with Microsoft Azure is a plus
- Firewall troubleshooting skill
- Experience with vulnerability management
- Basic Wi-Fi design understanding and troubleshooting skill
- Strong experience in switch upgrades and refresh activity
- Proven ability to manage multiple vendors in a partially outsourced IT environment
- Previous software development experience is a plus to help drive Automation
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
