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Senior Operations Manager

This a Full Remote job, the offer is available from: United States

Position Summary:

Amerit Fleet Solutions, one of the leading fleet maintenance companies in the U.S., is seeking an experienced, inspired and mission-driven Senior Operations Manager on the East Coast to join our growing team!  

The Senior Operations Manager is responsible for overseeing service operations. This is a remote position that may require up to 40-50% travel. This role involves a multi-faceted approach to maintenance, customer service and account management.

The SOM will have a strong background in operations as well as maintenance/fleet management. The scope of responsibilities will be the management and oversight for fleet managers and local administrators, across multiple regional sites, that will encompass teams of mechanics.  

The SOM will oversee the day-to-day operations for the entire region and serve as the account manager. As the account manager the SOM will ensure and coordinate items like billing inquiries, monthly close out, reporting monthly metrics such as PM/DOT and other KPI data, to include SLA’s, EHS and safety for the region. The SOM will be a direct conduit for all customer inquiries and feedback, to include monthly surveys, as well as host weekly and monthly meetings.  

Candidates should have a strong and diverse background in diesel repairs; servicing a large fleet of heavy-duty trucks, trailers and equipment.  

We are looking for an experienced self-starter with excellent leadership and communication skills. Success will be based in uptime and readiness of the customers assets, an outstanding safety and quality record, EHS compliance, data management, communication, problem solving as well as staffing and overall business performance.    

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range: $120,000-140,000 plus performance-based annual incentive plan.

The benefits of belonging – what’s in it for you?

Competitive salary pay – paid weekly, every Friday
Full benefits within 30 days
Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
401(k) program
Unlimited vacation, paid holidays, and sick time
Commitment to your safety through boot and prescription safety glasses reimbursement
Career and learning development with an extensive training program through our Amerit University
Employee referral program, up to $1,000 bonus
ASE certification program with fee reimbursement and bonus
Employee recognition platform that includes opportunities to redeem points for merchandise
Employee Assistance Program (EAP)
24/7 nurse triage line
Employee discounts on cell phone service and entertainment tickets
Employee resource groups (ERGs) that foster inclusion
Wellness and fitness programs through our providers

What the role looks like:

Ensure consistent delivery of customer KPIs/SLAs: day to day service levels, communication, system updates, as well as customer experience, quality, and compliance measures

Responsible for the operations lead of your team and for the delivery of the overall metrics & quality targets

Proactively partner with key client contacts fostering healthy business relationship in line with client expectations

Day to day system updates and site reporting to ensure productivity: units are being scheduled, work is being performed timely, and customer business units are aware of the status of all equipment

Proactive planning and scheduling or repairs, communication for down or out-of-service assets, as well a parts and inventory management across the footprint

Ability to build partnerships and manage suppliers and third-party service vendors in support of parts, repairs, warranty work or specialty work

Responsible for the development of the operational talent pool by optimizing the skills of the existing team, in partnership with our internal EHS, safety and training departments

Have a well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams

Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics

The continuous identification implementation of operational best practices through interaction with the wider team

Motivate and effectively performance manage Operations and Team Managers within the account to ensure delivery of overall targets and business plan

Selecting, effectively managing and coaching Operations and Team Managers

Excellent leadership, people management, communication and influencing skills at a senior level

Setting and reviewing as quality performance standards as well as team retention levels

Managing client engagement

Our ideal candidate will have:

Bachelor's degree preferred.

Ten or more years of relevant experience in managing large fleets and maintenance

Technical background to understand mechanical repairs, diagnosis, as well tooling, inventory, and fleet management systems

Proven experience in management for operations, planning, maintenance, and customer service

Great communication and data skills to include Outlook, Excel, and PowerPoint

People skills. Ability to find and attract talented team members, train and retain highly effective employees to minimize service interruptions

Proven ability to lead cross-functional teams leveraging a project management framework

Strong analytical and problem-solving skills with extensive business acumen

Excellent communication and intercultural skills

Strong written and verbal communication skills

A business focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically
Passionate self-starter, decisive, able to partner with the customer and effect the desired outcomes

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.