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Senior Manager, Physical Security & Asset Protection
About the position
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parentsâearning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. Ro connects millions of patients to high-quality, accessible care through our digital platform. That trust extends beyond software to our facilities, our inventory, and the physical environments that enable patient care every day. The Sr. Manager, Physical Security & Asset Protection is a leadership role responsible for protecting Roâs People, Places, Product and Reputation. Reporting to the Sr. Director of Security within the Cyber organization, you will serve as a core pillar of Roâs integrated cyber-physical risk program. This is a player-coach role.You will lead strategy, process and procedure development and personally drive execution, shifting the organization away from reactive coverage toward a proactive stance focused on technology-enabled physical controls, fraud prevention, shrinkage reduction, and asset integrity.
Responsibilities
- Program Ownership: Design and mature an end-to-end physical security strategy. Initiate security roadmap across multiple large pharmaceutical facilities distributed geographically across the country.
- Threat Assessment: Conduct physical threat, vulnerability, and risk assessments of offices and fulfillment centers as the primary input for strategic planning. Capture gaps and mitigate through control development.
- Vendor & Stakeholder Management: Establish, lead and sustain relationships with security vendors and local law enforcement.
- Partner with local facility leadership to operationalize standards in a practical, site-appropriate way. Work with People and Pharmacy Compliance Teams to ensure realistic security training is conducted for all employees.
- Stakeholder Collaboration: Build and sustain high-trust relationships with People, Legal, and Privacy teams, collaborating effectively on areas of overlapping responsibility and acting as a clear communicator who can translate physical security risks into actionable business insights while preserving employee trust.
- Fraud & Theft Prevention: Establish processes and controls to deter crime, theft, fraud, sabotage, and unauthorized activity before impact occurs.
- Product & Asset Integrity: Implement oversight mechanisms to safeguard high-value product against diversion, adulteration, or shrinkage.
- Privacy as Safety: Design controls and workflows that prevent physical access risks from becoming privacy incidents, particularly in sensitive fulfillment and pharmacy environments.
- Work effectively with the People, Legal and Operations teams to ensure all prevention, controls and/or investigative activities are conducted with broader considerations and cross-functional roles & responsibilities in mind.
- SOC Integration: Partner with the Cyber-Physical SOC to integrate physical security data into intelligence-led security analytics, bridging the gap between digital and physical risk.
- Technology-First Security: Evaluate and deploy scalable, data-driven solutions including computer vision, advanced video analytics, and access control telemetry to improve detection capabilities and reduce operational costs.
- Data-Driven Reporting: Define KPIs that demonstrate the effectiveness of loss prevention measures and security investments to executive leadership.
Requirements
- 8+ Years in Physical and Product Security: Deep experience in asset protection, supply chain security, or internal investigations, specifically within logistics, fulfillment, or retail environments.
- Deep Experience in Commercial Pharmacy Security: While a background in law enforcement is valued, you must have a demonstrated track record in the private sector managing shrinkage and inventory control. A deep understanding of secure pharmacy operations is highly valued for this role.
- Fraud Detection & Data Fluency: You don't just use cameras; you use data. Experience using Exception-Based Reporting (EBR) tools and analyzing inventory data to identify internal theft trends or process failures.
- Supply Chain Systems Knowledge: Familiarity with Warehouse Management Systems (WMS) and how physical security controls integrate with logistics workflows.
- Investigative Rigor: Proven ability to lead sensitive internal investigations regarding employee misconduct, diversion of substances, or organized retail crime.
- Threat Focus: Demonstrated ability to synthesize multiple intelligence sources to analyze threats to the organization and its employees, to provide mitigation recommendations to leadership.
Nice-to-haves
- Pharmacy/Healthcare Logistics: Experience specifically securing the supply chain for pharmaceuticals.
- Training in non-confrontational interview and interrogation techniques. (ie.Wicklander-Zulawski (WZ)
- Tech Fluency: Comfort evaluating and deploying modern security technologies, including video analytics and detection platforms. Practical experience asking questions of data and visualizing it without assistance.
- Start-Up/High-Growth Experience: Ability to inherit a nascent LP program and drive it to maturity, scaling processes and controls to match the pace of a rapidly expanding company.
- Knowledge of leading physical security control systems (e.g., Kastle, Verkada).
- Certifications: Preference for LPC (Loss Prevention Certified) or CFE (Certified Fraud Examiner), in addition to general security certs like CPP.
