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Remote Medical Secretary
- *About Us**
We are expanding our administrative team to meet growing demand, and are looking for experienced and confident applicants for this role.
- *The Role**
This role involves call handling (speaking with existing patients and answering new enquiries) and a range of standard office administration work. Full training in our own processes is provided.
Regular performance-based bonuses are uncapped, achievable and can form a significant addition to your salary.
Several positions available; we are a leading private psychiatric service provider, and you will join a team of admin staff working in a busy and friendly environment (everybody is expected to help each other and create a positive work environment).
Successful applicants will be invited for a short trial period starting with around 10 hours per week, with rapid progression up to full-time for suitable candidates.
- *How to apply**
As you will work independently (with remote supervision), only self-disciplined, highly reliable, well organised and conscientious individuals should apply.
- *Main tasks
- Work from home (a PC/laptop and internet connection are expected from the very start)
- Answer telephone / email / live-chat enquiries (training provided)
- Maintain the clinic diary / correspondence / etc
- Carry out other duties relating to customer service for both clients and practitioners as required, including taking card payments, usually over the phone (training provided)
- *Job Requirements
The main requirements of this job are
- You will work from home, so will need a reliable internet connection and access to a PC/laptop, as well as a quiet space to work and handle calls
- Excellent communication skills (mainly telephone and email)
- General computer literacy is expected
- You will communicate with patients seeking psychiatric help, hence you will be required to have very high levels of discretion and patience, as well as a very respectful attitude
- You must be flexible, ready to learn new skills, and a team worker (this is an absolute requirement!)
- Trial / full training is provided at the start of the probation period, usually 4 months.
- You must be willing to learn new skills such as: how to communicate with our patients, using our online diary and appointment booking systems, the client database, and other similar systems.
- Strong understanding and respect for confidentiality
- Previous experience as a practice manager, team leader, office manager, call handler, medical secretary, sales, or higher education is desirable but not essential
- DBS check
- *Working Shifts**
- Weekdays 08:00 – 20:00
- Weekends: 09:00 – 17:00
- It is important to be available to cover shifts during weekends and at the busiest time periods during weekdays such as 8am to 11am, and 5pm to 8 pm.*
While on a shift, you actively communicate with other admin staff, sharing the workload and helping each other. This is a busy and demanding role, and full co-operation of all colleagues is expected.
There will be regular and frequent communication/supervision/training with line managers via video calls.
You are strongly encouraged to excel in your tasks, and to lead others.
The duties mentioned above are a general outline of what will be expected from this role and are not an exhaustive list. Flexibility is important.
Your employment is conditional upon the company's receipt of satisfactory references, DBS, and successful trial/probation periods
Important, please note
As part of your application you may be asked to complete forms, have a remote interview via video-call, and complete exercises such as preparing for a "mock" phone call by one of our staff acting as a client. You will be given full details prior to this.Please be aware that due to extremely high demand, we cannot respond to each applicant individually.
