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Remote Call Center Appointment Setter / Confirmer

<span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">American Home Design is seeking an experienced full-time Remote Call Center Setter/Confirmer <span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">to oversee our daily appointment schedule. This role will be responsible for ensuring we are issuing quality leads to our technicians to ultimately hit our daily, weekly, and monthly sales goals. The ideal candidate will have excellent communication and organizational skills plus a proven track record in a Call Center environment. <span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Do you provide pleasantly persuasive customer service? Are you organized and able to multitask? A team player who works well under pressure? If so, this position could be a great fit for you! Call Center Setter/Confirmer Job Responsibilities: <ul> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Schedule Management: responsible for confirming and issuing our technicians' daily appointments in 4 markets- Nashville, Knoxville, Tri-Cities, and Chattanooga; considering various factors to ensure we are issuing best opportunities</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Communication: Engage with our technicians to address any concerns or questions related to appointments, fostering smooth communication and resolution of issues.</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Verification and Troubleshooting: Verify ownership of appointments and address any potential red flags identified by agents, ensuring the integrity and reliability of scheduled appointments.</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Database Maintenance: Maintain an up-to-date database of appointments, recording outcomes and updates to provide accurate records of appointment activities.</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Appointment Coordination: Proactively manage overbooking and rescheduling of appointments as needed, demonstrating flexibility and adaptability to meet changing demands.</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Setting appointments: Inbound & outbound calls to homeowners as needed to schedule a free consultation on our product(s)</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Attention to Detail: Exhibit a high level of attention to detail in all aspects of appointment management, ensuring accuracy and precision in scheduling and record-keeping.</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Verification Calls: Conduct verification calls for scheduled appointments to confirm details and ensure readiness, maintaining a professional and courteous approach in all interactions.</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Flexible Availability: Work daytime and evening shifts and alternate Saturdays to accommodate the scheduling requirements of our sales operations.</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reporting: Generate daily reports for agents and sales representatives, providing valuable insights into appointment activities and performance metrics.</li> </ul> Call Center Setter/Confirmer Benefits: <ul> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Work remotely in the comfort of your home</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Competitive compensation package including a base pay plus monthly & yearly incentives</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Health Insurance Benefits, Life Insurance, Dental, Disability, and 401(k)</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">PTO and Paid Holidays</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Family-owned & operated business for almost 50 years!</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Opportunity for growth within the company</li> </ul> Call Center Setter/Confirmer Qualifications: <ul> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Professional and personable with a positive attitude</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Exceptional organizational skills and ability to prioritize tasks effectively</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Excellent verbal and written communication skills, with the ability to interact confidently with sales representatives and potential customers</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Strong persuasive skills with the ability to engage homeowners over the phone and overcome objections to schedule a free estimate</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Quick problem solver- using critical thinking and logic</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Detail-oriented mindset with a commitment to accuracy and thoroughness</li> </ul> <ul style="padding-inline-start: 48px;"> <li style="list-style-type: disc; font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;" aria-level="1"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Flexibility to work some evenings and Saturdays</li> </ul> <ul> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Proven ability to multitask and adapt to a fast-paced work environment</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Experience with a Call Center CRM software and dialer</li> <li style="line-height: 1.656; background-color: #ffffff;"><span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Previous home improvement experience is a plus</li> </ul> <span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">American Home Design is a locally owned and operated home improvement company proudly serving TN for almost 50 years. The Tennessean has ranked us as one of the <span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Top Workplaces in TN <span style="font-size: 11pt; font-family: Arial,sans-serif; color: #000000; background-color: transparent; font-weight: 400; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">for many years in a row. We provide a family-like environment, and we respect & reward our team members' contributions. If this is the type of company you'd like to work for, please reach out to discuss the opportunity further.

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