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Outreach Pharmacy Specialist
The Senior Care Outreach team at BCBST is looking to add an Outreach Pharmacy Specialist to our team. You will build relationships with members, internal and external partners; promote health and wellness amongst our members; and offer resources that help our members with medication adherence. You will make daily medication adherence calls to our members in an effort to close gaps in healthcare.You will have an opportunity to encourage and motivate members to become educated about their health and live healthier lives. If you have excellent customer service skills and a friendly, professional demeanor, we hope you'll apply! This role is integral in closing gaps in care that not only help the member but improve our overall quality scores.Job ResponsibilitiesReviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.Handling customer service inquiries and problems via the telephone.Job QualificationsEducationHigh School Diploma or equivalentExperience2 years - Experience in a retail pharmacy required1 year - Experience in a pharmacy setting with knowledge in medical terminology required1 year - Technical or operational experience requiredSkills/CertificationsCertified Pharmacy Technician (PTCB or NHA) required.Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)Must be a team player, be organized and have the ability to handle multiple projectsExcellent oral and written communication skillsStrong interpersonal and organizational skillsAbility to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a teamExperience in a call center or customer service environment.Number of Openings Available:1Worker Type:EmployeeCompany:BCBST BlueCross BlueShield of Tennessee, Inc.Applying for this job indicates your acknowledgement and understanding of the following statements:BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:BCBST's EEO Policies/NoticesBlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means. Tobacco-Free Hiring StatementTo further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results. Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.
