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Ecommerce Operations Specialist
About The Company
Our client operates two dynamic business lines: trusted U.S.-made supplements and globally expanding digital security solutions. Selling through D2C platforms and major marketplaces like Amazon, they manage operations across multiple time zones with ease. Their offerings include flexible one-time and subscription models, supported by a proprietary CRM and scalable global backend systems.
Location: Philippines (Remote)
Follows Shifting Schedules
Shift 1: 6PM to 2AM PH Time
Shift 2: 2AM to 10AM PH Time
Shift 3: 1PM to 9PM PH Time
About The Role
We are looking for a detail-oriented E-Commerce Operations Specialist to manage and optimize payment systems, product listings, and sales performance across multiple platforms. This role is critical to ensuring smooth payment processing, accurate product management, and effective order fulfillment operations. You’ll collaborate with marketing, customer support, and technical teams to sustain efficient daily operations, maximize transaction success rates, and maintain high quality product content across all e-commerce channels.
Responsibilities
- Optimize payment routing multiple times per day to maximize transaction approval rates.
- Execute daily reruns of declined transactions and analyze reasons for failures.
- Add, test, and monitor new merchant accounts (MIDs), descriptors, and payment alerts.
- Identify and resolve issues such as dead MIDs or disabled gateways.
- Monitor and respond to real-time fraud alerts.
- Conduct website reviews and investigate suspicious customer behavior.
- Perform malicious URL flagging checks.
- Review and flag potentially fraudulent orders or customer profiles.
- Confirm daily fulfillment status and resolve stuck orders.
- Retrieve missing tracking numbers for customer support cases.
- Process refunds for duplicate or invalid orders.
- Handle ad hoc affiliate network requests and operational inquiries.
- Monitor email platform health and ensure WordPress sites remain uncompromised.
- Watch for spam or traffic spikes and report anomalies to technical teams.
- Maintain reporting stats and operational dashboards.
- Manage product cards (listings) on major e-commerce platforms such as Amazon and other marketplaces — including creating, editing, and removing products, updating images and descriptions, and monitoring content accuracy and compliance.
- Collaborate with marketing and design teams to optimize product visibility, pricing, and sales performance on marketplaces.
- Participate in recurring operations and marketing meetings, providing insights and recommendations.
Key Performance Indicators (KPIs)
- Payment approval rate.
- Rebill and retry success rate.
- Chargeback rate control.
- Fraud detection speed.
- Fulfillment accuracy.
- Listing accuracy.
Competencies And Qualifications
Must-Have
- 2+ years of experience in payment processing, e-commerce operations, or marketplace management.
- Hands‑on experience with Amazon Seller Central or other e-commerce platforms.
- Strong understanding of payment gateways, merchant accounts, and transaction workflows.
- Experience managing and optimizing product listings, content, and inventory across platforms.
- Analytical mindset with strong attention to detail.
- Comfortable performing repetitive tasks in a consistent work environment.
- Ability to work independently and prioritize multiple time‑sensitive tasks.
- Excellent problem‑solving and troubleshooting skills.
- Experience using AI tools and automation platforms to optimize workflows.
- Excellent English communication and coordination skills is a must to collaborate across a diverse global team with varied accents.
- Strong ownership, attention to detail, and proactive approach.
- Must be amendable for flexible scheduling to cover absences due to sickness or vacations, with planned shift rotations typically lasting weeks.
Nice-to-Have
- Experience in Fraud management and Fraud Prevention.
- Experience with WordPress, ShipStation, Mailgun, or other fulfillment and email tools.
- Knowledge of payment industry regulations and compliance standards.
- Background in high‑volume e‑commerce or marketplace environments.
- Experience with data analysis and reporting tools (Looker, Tableau, or Google Data Studio).
Technical Requirements
- Intel Core i5 processor (or equivalent) and above.
- Computer with a minimum of 8GB RAM.
- Headset (preferable noise canceling microphone).
- Fast/Stable and Reliable Internet Connection (At least 30 Mbps).
- Having 1 external monitor is essential.
- Webcam: 720p or higher resolution for clear, reliable video.
Application Process
We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
