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Clinical Operations Manager (Remote - Virtual Dementia Care)

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Clinical Operations Manager who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on! What's Rippl? At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital. Our Mission The Rippl Mission is to enable more good days for those living with dementia and their families. Our Core Values At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better-so we're doing it. We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need-when and where they need it. And we're proving it works. We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait. We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out-together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us. We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team-because when they feel valued and empowered, patients and caregivers get the care they deserve. Join the movement We're looking to find other changemakers who are ready to join our movement. The Role: The Clinical Operations Manager will lead and manage the operational logistics of Rippl's dementia suspecting and diagnosis services, with a primary focus on scheduling, coordinating, and optimizing the deployment of 1099 and variable-hour Nurse Practitioners as well as performance management against defined KPIs and process improvement to support the optimal care team and patient experience.. Reporting to the VP, Clinical Operations, this role is responsible for ensuring timely patient access and continuity of care, driving operational efficiency, and supporting the scaling of our clinical services. This role will work cross-functionally with clinical leadership, care navigation, product, and data teams to implement workflows that support seamless care delivery. Essential Functions: <ul><li>Oversee day-to-day clinical operations supporting the Assessment & Diagnosis program, focusing on scheduling and coverage for 1099 and variable-hour Nurse Practitioners.</li><li>Manage provider schedules and resource allocation to ensure continuous, appropriate patient coverage and minimize gaps in care.</li><li>Collaborate closely with clinical, care navigation, operations, and technology teams to optimize workflows, telehealth processes, and provider utilization to achieve operational targets.</li><li>Monitor operational metrics and key performance indicators related to provider capacity, patient access, and appointment adherence; analyze data to inform improvements.</li><li>Lead workforce management efforts including forecasting provider capacity needs, scheduling logistics, and tracking staffing trends to meet program goals.</li><li>Tracking throughput at both the patient and partner levels throughout the Assessment and Diagnostic process to ensure smooth patient progression & experience through the workflow and seamless entry into the longitudinal program.</li><li>Develop, maintain, and implement standard operating procedures (SOPs), Policies and Job Aids (JA) related to scheduling, provider onboarding, and clinical operations within the Assessment and Diagnostic process.</li><li>Manage and coordinate relationships with 1099 providers and vendors to ensure service quality and contractual compliance as well as partnering with the assigned clinical supervisor to manage day to day needs. </li><li>Support special projects related to service expansion, technology adoption, or process improvement as needed.</li><li>Partner with cross-functional teams to scale operations effectively into new markets and care models.</li><li>Maintain organized documentation repositories.</li><li>Provide operational performance reports and insights to the VP, Clinical Operations and leadership teams.</li></ul> Qualifications: <ul><li>Bachelor's degree in Healthcare Administration, Business, or related field required; advanced degree preferred.</li><li>Minimum 5 years' experience in clinical operations, healthcare workforce management, or program management.</li><li>Proven experience managing provider scheduling, telehealth workflows, and operational logistics in a fast-paced healthcare environment.</li><li>Strong organizational, analytical, and problem-solving skills, with demonstrated ability to track and interpret operational metrics.</li><li>Proficiency with telehealth platforms, electronic medical records (EMR), and operational software tools; Athena EMR experience preferred.</li><li>Excellent communication and collaboration skills with a proven ability to work cross-functionally.</li><li>Knowledge of healthcare compliance, regulatory standards, and telehealth best practices.</li><li>Ability to adapt quickly to changing business needs and thrive in a high-growth environment.</li><li>Self-motivated, proactive, and capable of independent decision-making with a strong customer/patient-centered focus.</li></ul> What's in it for you <ul><li>Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility </li><li>Fast growth company with opportunities to take on more responsibility or develop into new roles</li><li>Flexible work environment and the opportunity to work from home</li><li>Competitive compensation </li><li>401(k) plan with a company contribution </li><li>Equity in the form of stock options</li><li>Medical, Dental and Vision coverage for you and your family </li><li>Life insurance and Disability</li><li>Remote Work stipend</li><li>Generous Paid Time Off </li></ul> Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location. Role: $86,000 - $113,000 depending on experience Offer of employment is contingent upon successful completion of a background check, drug screen, and all required licensure, credentialing, and related documentation. We are going to make some very big waves starting with a small Rippl - come join us!

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