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Associate Solution Consultant (Remote)
About the Role
Primary Responsibilities
- Technical
- Become an expert in RainFocus platform
- Train client admins on the RainFocus tools and processes as necessary
- Configure the RainFocus platform
Analysis / Business Acumen- Work with clients to identify business requirements
- Facilitate holistic system configuration
- Identify and mitigate risks to achieve implementation success
Domain / Industry Knowledge- Follow best practices for implementing RainFocus products
- Consult with clients on new ideas and best practices
Communication- Document requirements, solution designs and testing plans
- Provide regular updates on milestones and tasks to project managers
- Engage in regular touch points with internal and client teams
- Communicate issues and risks to project managers and leadership
Organization- Balance priorities across multiple assignments
- Thoroughly track tasks and complete all assignments on time
- Contribute to implementation tools, processes and templates
Required Qualifications
- Has software implementation experience (less than 3 years)
- Solutions delivery through platform configuration, not custom development.
- Ability to think strategically to ensure solution supports business goals
- Ability to work independently, problem-solve, improvise
- Perform consistently under pressure
- Great communication skills, both written and verbal
- Team players only
- Must be able to travel domestically or internationally up to 20%
Preferred Qualifications
- Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations.
- Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing.
- Proven track record in delivering innovative and creative solutions
- Experience with HTML, CSS, SQL, JSON
Personal Characteristics
- The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
- Ability to creatively solve complex problems
- Friendly and outgoing, but assertive when necessary
- Willing to go the extra mile in support of reasonable client requests
- Team-player with a service-oriented mindset
- Self-motivated, thrives in fast-paced environments
- Proactive, relentless learner
- Excited by and eager to take on new challenges and opportunities
- Strong communicator with ability to be self-guided
- Embraces change
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.